Diagnostics & quick fixes £39
Not sure what’s wrong? Our initial assessment includes up to 30 minutes of testing and troubleshooting. If we can fix the problem within that time without replacement parts, it’s included in the £39 charge.
If more work is needed, we’ll explain your options and provide a fixed quote before proceeding. Your assessment fee is credited towards the repair.
If we identify the fault but you decide against repairing it, the assessment fee still applies—including when a repair would cost more than the computer is worth. If we cannot identify the problem or recommend a useful next step, we’ll waive the fee.